1. What is this lawsuit about?

    Plaintiffs Selena Scola, Erin Elder, Gabriel Ramos, April Hutchins, Konica Ritchie, Allison Trebacz, Jessica Swarner, and Gregory Shulman (“Plaintiffs”) brought this action on behalf of current and former Content Moderators who performed work for Facebook in California, Arizona, Texas, or Florida as an employee or subcontractor of one or more of Facebook’s Vendors between September 15, 2015 and August 14, 2020 (the “Class”). For purposes of this Settlement, “Content Moderator” means an individual who works in a group that reviews user-generated content posted to Facebook platforms to determine whether, or to train Artificial Intelligence to determine whether, such material violates Facebook’s Community Standards. “Facebook Vendor” means a vendor or subcontractor with whom Facebook has contracted to provide Content Moderator services and who (a) directly employed an individual as a Content Moderator; or (b) subcontracted with an individual to provide services as a Content Moderator.

    Plaintiffs allege that Facebook failed to provide a safe work environment for Content Moderators, many of whom view and flag for removal graphic and objectionable material in order to make Facebook safe for the public. Plaintiffs allege that, as a result of repeated viewing of that material, Class Members were subjected to an increased risk of suffering trauma-related injuries and that they suffered bodily injuries.

    The Settlement includes all claims asserted by the Plaintiffs in the lawsuit on behalf of themselves and the proposed Class. As detailed below, the Settlement provides for payment of $52 million by Facebook, from which each Class Member will receive an automatic payment that may be used for medical screening and general damages for their exposure to potentially traumatic material. In addition, each Class Member may seek other payments for treatment of a qualifying diagnosis and other damages. Facebook also will implement significant reforms addressing the workplace practices challenged in this action, including: (1) requiring all U.S. Facebook Vendors to provide on-site coaching and standardized resiliency measures to all U.S. Content Moderators and (2) implementing tooling enhancements that mitigate the harmful effects of exposure to graphic or disturbing material.

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  2. What is a class action?

    In a class action lawsuit, one or more people called “Class Representatives” (in this case, Plaintiffs Scola, Elder, Ramos, Hutchins, Ritchie, Trebacz, Swarner, and Shulman) sue on behalf of other people (“Class Members”) who allegedly have similar claims. If a court approves of the case proceeding as a “class action,” that court decides the lawsuit for all Class Members.

    In this case, the Class Representatives and Facebook reached a Settlement, subject to Court approval, to agree to a class action for purposes of Settlement. The Court certified the case as a class action solely for purposes of deciding whether to approve the Settlement. If the Settlement is not approved by the Court, the Class Members will not get the benefits of this Settlement, and the Plaintiffs will go back to court to continue their case.

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  3. Why is there a settlement?

    The Settlement was reached through extensive arms’-length negotiations between experienced attorneys for Plaintiffs and for Facebook. The attorneys’ discussions were facilitated by a retired judge. Plaintiffs also retained two highly credentialed experts and worked closely with them to understand issues related to the diagnosis and treatment of trauma-related injuries and the safeguards needed to mitigate future harm. All parties believe that their respective interests are best served by entering into this Settlement, particularly given the risks inherent in complex class action litigation and the time it would take to bring the litigation to a conclusion.

    Facebook denies that it has done anything wrong, while the Class Representatives believe that they would prevail if the case went to trial. In the interests of efficiency and avoiding substantial litigation costs, the parties decided to resolve the case through Settlement. In this way, the parties avoid the costs and risks of litigation and trial.

    In determining whether to approve the Settlement, the Court will not decide who is right or wrong. Instead, it will determine whether the Settlement is fair, reasonable, and adequate under the circumstances. If the Court approves the Settlement as fair, reasonable, and adequate, it will enter a judgment extinguishing all claims of those represented in the lawsuit, subject to the terms of the Settlement.

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  4. Why did I receive this notice?

    You received this notice because employment records show that you may be a “Class Member”—meaning you were identified as a current or former Content Moderator who performed work for Facebook in California, Arizona, Texas, or Florida as an employee or subcontractor of one or more of Facebook’s Vendors between September 15, 2015 and August 14, 2020. This notice lets you know how you can participate in or exclude yourself from this Settlement.

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  5. What is the Supplemental Notice Program?

    Notice of the Settlement was originally sent to Class Members in the fall of 2020. However, certain Class Members were unintentionally omitted from the original notice program because Facebook’s vendors failed to identify them. Now that all Class Members have been identified, the Court has approved the Supplemental Notice Program to ensure that all Class Members are apprised of their rights as part of the Class.

    The Supplemental Notice Program mirrors the original notice program in all respects. The supplemental notice does not provide new or different information or rights than that which was in the original notice, except that certain dates have changed. The Supplemental Notice Program provides all Class Members an opportunity to exercise their rights to exclude themselves from, and to object to, the Settlement.

    For a complete description of the Supplemental Notice Program, you can read the full Order Approving Supplemental Notice Program.

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  6. How do I know if I am part of the Settlement?

    If you received notice of the Settlement addressed to you by email or a postcard mailed to you, then you are a part of the Settlement Class. If you did not receive a notice through email or mail you may still be part of the Settlement Class, as described below:

    You are a Class Member if you are a current or former Content Moderator who performed work for Facebook in California, Arizona, Texas, or Florida as an employee or subcontractor of one or more of Facebook’s Vendors between September 15, 2015 and August 14, 2020. Facebook contracted with third-party vendors to manage most of its content moderation operations and only individuals who were employed at or worked as a subcontractor for one of those vendors are part of the Class.

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  7. If I am part of the Settlement, what are my options?

    If you are a Class Member, you have several options. You may:

    1. Participate in the Settlement and receive the benefits of the Settlement;
    2. Object to the Settlement by filing and serving an objection by June 1, 2021; or
    3. Request to be excluded from the Settlement by submitting a request to be excluded by June 1, 2021.

    If you are receiving notice of the Settlement for the first time through the Supplemental Notice Program, you may also object to your personal information, including your name, email address, mailing address, and dates of employment, being provided to the Parties’ attorneys by mailing or emailing your objection by June 1, 2021.

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  8. How do I participate in the Settlement if it is approved by the Court?

    If you want to participate in the Settlement, you do not need to do anything at this time. If the Settlement receives final approval, you will be sent a $1,000 payment and potentially benefit from practice and tooling enhancements.

    If you are diagnosed with a qualifying diagnosis, you may receive further benefits by submitting a valid claim with your diagnosis verification form and proper documentation of past medical expenses, lost wages, emotional distress, or any other damages you may have suffered.

    Claims are not being accepted at this time. Please continue to monitor this website for updates regarding filing a claim.

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  9. If I participate in the Settlement, what will I receive?

    The Settlement provides both monetary payments and practice and tooling enhancements to reduce the risks of exposure to graphic or disturbing material. The following is a summary of the Settlement benefits. For a complete description of the Settlement and what it obligates the parties to do, you can read the full Settlement Agreement.

    Monetary Payments

    Facebook has agreed to deposit $52 million into a settlement fund as compensation for the release of the Class’s claims. That payment will also cover any award for attorneys’ fees and expenses, service awards to the class representatives, and settlement administration costs.

    All Class Members will receive a single payment of $1,000 that may, but is not required to, be used for medical diagnostic screenings. In exchange, all Class Members will give Facebook a release of claims relating to the conduct alleged in this lawsuit for injunctive relief, medical monitoring costs, and medical treatment costs, as well as the right to assert claims for other damages on behalf of a class or other aggregated basis.

    If a Class Member submits documentation that a licensed medical provider has diagnosed the Class Member with a qualifying diagnosis, such as post-traumatic stress disorder, the Class Member will receive a further payment for treatment. TO RECEIVE ANY FURTHER PAYMENTS, THE CLASS MEMBER MUST SUBMIT EVIDENCE OF A QUALIFYING DIAGNOSIS. The payments associated with treatment will be tiered to reflect the expense required to treat various types of conditions.

    Class Members diagnosed with a qualifying diagnosis will also have the option to submit a claim for a further payment for damages for injuries they contend were caused by content moderation work they performed for Facebook. In exchange, these Class Members will give Facebook a full release of all claims relating to the conduct alleged in this lawsuit. TO RECEIVE A PAYMENT FOR OTHER DAMAGES, THE CLASS MEMBER MUST SUBMIT A CLAIM. Class Members will receive payments in one of four amounts; these amounts will reflect the amount of money remaining in the settlement fund, the extent of damages alleged, and the strength of supporting documentation submitted. These payments are capped at $50,000.

    If any money remains in the settlement fund, every Class Member will receive an equal portion of the remaining funds (unless the amount of each payment would be less than $50). Cashing a check or retaining electronic payment of any portion of the remaining funds will constitute acceptance by the Class Member of the amount provided in exchange for a full release of all claims relating to the conduct alleged in this lawsuit. If any money remains after this final distribution to Class Members, it will be donated to the International Society for Traumatic Stress Studies, an organization that researches and advocates around issues of traumatic stress.

    Class Members who do not submit claims for damages based on a qualifying diagnosis will retain the right to bring individual claims for other damages in a streamlined arbitration, but will waive the ability to bring those claims on a class or aggregated basis or in court. All Class Members may opt out of the Settlement and preserve their right to present any and all of their claims in court.

    Practice and Tooling Enhancements

    Although Facebook denies Plaintiffs’ allegations and denies that its conduct is unlawful, the parties also have agreed that Facebook will implement certain policies and procedures designed to benefit Content Moderators. These policies and procedures are based on industry best practices for content moderation and were developed in consultation with experts hired by Plaintiffs. Among other things, Facebook has agreed to require its U.S. Facebook Vendors to implement the following business practice enhancements:

    • Retain clinicians who are licensed, certified, experienced in mental health counseling, and familiar with symptoms of and DSM-5 Criteria for Post-Traumatic Stress Disorder (“PTSD”);
    • Make these clinicians available during every shift that Content Moderators who are regularly exposed to graphic and objectionable content are working;
    • Hold group wellness sessions on a monthly basis;
    • Make available weekly one-on-one coaching or wellness sessions for Content Moderators regularly exposed to graphic and objectionable content;
    • Provide Content Moderators with clear guidelines for how and when they may remove themselves from specific tasks involving graphic and objectionable content;
    • Provide Content Moderators with information about these practice enhancements, as well as a telephone hotline number where compliance concerns can be reported directly to Facebook.

    In addition, Facebook will implement standardized resiliency requirements across all of its contracts with its U.S. Vendors and will subject the Vendors to both formal audits and unannounced on-site compliance reviews. Facebook has agreed to make reasonable commercial efforts to ensure that its U.S. Vendors provide these practice enhancements to Content Moderators.

    Facebook also will continue to roll out a suite of Well-Being Preference tools on the Single Review Tool platform used by Content Moderators. This will allow Content Moderators to change default settings that may mitigate their exposure to graphic and objectionable material, including:

    • Viewing images in black and white;
    • Blurring images;
    • Blocking faces within images;
    • Blurring video previews;
    • Auto-muting videos on start;
    • Previewing videos using thumbnail images when technically feasible; and
    • Preventing automatic video playback.

    These practice and tooling enhancements have been designed to help protect Content Moderators from the most harmful effects of exposure to graphic or disturbing material. Two nationally recognized experts in post-traumatic stress provided input into these measures and believe that these measures will benefit Content Moderators during their work.

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  10. Will my participation in this class action Settlement be publicly disclosed and can Facebook retaliate against me if I participate in this Settlement?

    Your participation in this class action Settlement will not be publicly disclosed, and by filing a claim, there will be no retaliation against you by Facebook, nor will Facebook take the position that you have violated any non-disclosure agreement (NDA).

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  11. How do I object to the Settlement?

    If you disagree with the Settlement, you have the right to file an objection for the Court to consider. The objection must be in writing and include the following information:

    • Your name, current address, and current telephone number;
    • The name of the case: Scola, et al. v. Facebook, Case No. 18-civ-05135;
    • What your objection is and any reasons supporting your position;
    • Whether you are represented by counsel and, if so, your counsel’s identity;
    • A statement confirming whether you or your counsel intend to appear or testify at the final approval hearing;
    • A list of any witnesses or exhibits you wish to present at the final approval hearing; and
    • Your signature (even if you are represented by counsel).

    No later than June 1, 2021, any objections must be filed with the Court at the following address:

    Superior Court for the State of California, County of San Mateo
    400 County Center
    Redwood City, CA 94063.

    You must also send a copy of your objection, via First Class U.S. mail and postmarked by June 1, 2021, to each of the people listed below:

    Settlement Administrator:

    Scola, et al. v. Facebook Settlement Administrator
    P.O. Box 3748
    Portland, OR 97208-3748

    Class Counsel:

    Joseph R. Saveri
    Steven N. Williams
    Kevin Rayhill
    Kyle Quackenbush
    JOSEPH SAVERI LAW FIRM, INC.
    601 California Street, Suite 1000
    San Francisco, CA 94108

    Korey A. Nelson
    Amanda Klevorn
    BURNS CHAREST LLP
    365 Canal Street, Suite 1170
    New Orleans, LA 70130

    Warren Burns
    Daniel Charest
    Kyle Oxford
    BURNS CHAREST LLP
    900 Jackson St., Suite 500
    Dallas, Texas 75202

    William Most
    LAW OFFICE OF WILLIAM MOST
    201 St. Charles Ave. Suite 114 #101
    New Orleans, LA 70170

    Facebook Inc.’s Counsel:

    Emily Johnson Henn
    Megan L. Rodgers
    Kathryn E. Cahoy
    COVINGTON & BURLING LLP
    3000 El Camino Real
    5 Palo Alto Square, 10th Floor
    Palo Alto, CA 94306

    Ashley M. Simonsen
    COVINGTON & BURLING LLP
    1999 Avenue of the Stars
    Los Angeles, CA 90067

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  12. Can I still receive a Settlement award if I object to the Settlement?

    If you object to the Settlement but the Court approves the Settlement despite your objection, you may obtain Settlement benefits in the same manner as any other Class Member.

    If the Court agrees with your (or any other) objection, and does not approve the Settlement, you and other Class Members will not receive any Settlement benefits because the Settlement Agreement will not become effective.

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  13. Can I appear at the final approval hearing?

    If you do not exclude yourself from the Settlement, you can (but do not have to) participate and speak for yourself at the final approval hearing. You can also have your own individual lawyer speak separately for you, but you will have to pay for that lawyer yourself.

    If you want to appear, or if you want your own lawyer to participate and speak for you regarding the Settlement, you and/or your lawyer must first file an objection to the Settlement (as described above in FAQ “How do I object to the Settlement?”). You must also include on the front of the objection the statement “I intend to appear at the hearing” and identify any persons you propose to call to testify at the hearing or evidence you intend to introduce.

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  14. Do I have to participate in the Settlement?

    You are not required to participate in the Settlement, but you must take action to get out of the Settlement. This is called “excluding yourself ” or “opting out.” If you exclude yourself from the Settlement, you will not be eligible to receive any monetary compensation under the Settlement. However, if you exclude yourself from the Settlement, you will not be bound by any judgment or Settlement of the case and will keep, subject to applicable law, your right to sue Facebook.

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  15. How can I exclude myself from the Settlement?

    To exclude yourself from the Settlement, you must submit a written and signed statement requesting exclusion from the Class by June 1, 2021 to:

    Scola, et al. v. Facebook Settlement Administrator
    P.O. Box 3748
    Portland, OR 97208-3748

    To be effective, this written request must contain your name, address, and telephone number, be submitted via First Class U.S. mail, and be postmarked by June 1, 2021. If you fail to submit a valid and timely request for exclusion in this manner, you will be bound by the Settlement and judgment entered by the Court.

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  16. What is the difference between excluding myself, objecting to the Settlement, and objecting to the disclosure of my information?

    Objecting to the Settlement is telling the Court that you do not like something about the Settlement but that you still want to participate in the Settlement. You can object to the Settlement only if you do not exclude yourself from the Settlement.

    Objecting to the disclosure of your information is telling the Court that you do not want to share your information, including your name, email address, mailing address, and dates of employment with the Parties’ attorneys. Your decision to allow or not allow disclosure of your information will NOT affect your rights under the Settlement, including your rights to any relief the Settlement may provide.

    Excluding yourself from the Settlement is telling the Court that you do not want to be part of the Settlement. If you exclude yourself from the Settlement, you cannot object to the Settlement because it no longer affects you.

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  17. Why are there new deadlines for excluding myself, objecting to the Settlement, and objecting to the disclosure of my information?

    Notice of the Settlement was originally sent to Class Members in the fall of 2020. However, certain Class Members were unintentionally omitted from the original notice program because Facebook’s vendors failed to identify them. Now that all Class Members have been identified, the Court has approved the Supplemental Notice Program to ensure that all Class Members are apprised of their rights as part of the Class.

    The new deadlines exist so that all Class Members, even those who did not originally receive notice, have an opportunity to exercise their rights as Class Members. If you have already excluded yourself, objected to the Settlement, or objected to the disclosure of your information during the original notice program period, your decision has been noted and you do not need to do it a second time.

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  18. What if you do nothing?

    If you do nothing, you will be a Class Member and will be bound by the Settlement. This means that you cannot bring a separate lawsuit against Facebook concerning injuries and/or damages allegedly caused by viewing graphic and objectionable material while working as a Content Moderator, subject to the terms of the Settlement Agreement.

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  19. Do I need to hire my own attorney?

    You do not need to hire an attorney, but you can if you want to. The Class Representatives, you, and the entire Class are already represented by the attorneys listed below, who are known as “Class Counsel”:

    Joseph R. Saveri
    Steven N. Williams
    Kevin Rayhill
    Kyle Quackenbush
    JOSEPH SAVERI LAW FIRM, INC.
    601 California Street, Suite 1000
    San Francisco, CA 94108
    Telephone: (415) 500-6800
    Facsimile: (415) 395-9940

    Korey A. Nelson
    Amanda Klevorn
    BURNS CHAREST LLP
    365 Canal Street, Suite 1170
    New Orleans, LA 70130
    Telephone: (504) 799-2845
    Facsimile: (504) 881-1765

    Warren Burns
    Daniel Charest
    Kyle Oxford
    BURNS CHAREST LLP
    900 Jackson St., Suite 500
    Dallas, Texas 75202
    Telephone: (469) 904-4550
    Facsimile: (469) 444-5002

    William Most
    LAW OFFICE OF WILLIAM MOST
    201 St. Charles Ave. Suite 114 #101
    New Orleans, LA 70170
    Telephone: (504) 509-5023

    You do not need to pay for their services. They may be paid from the Settlement fund with the Court’s approval. If you decide to hire your own attorney, you will have to pay for his or her services yourself.

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  20. What will Class Counsel and the Class Representatives get from this Settlement?

    Class Counsel have not received compensation for their services in bringing the lawsuit. They are seeking to be paid from the Settlement fund. They have asked the Court for an award of attorneys’ fees and expenses of up to $15.6 million, or 30% of the Settlement fund created by the Settlement Agreement.

    Plaintiffs have also requested service awards for the time and work they have put into this lawsuit.

    Class Counsel have filed a motion asking the Court to approve these awards. The Court may approve these awards at the final approval hearing.

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  21. When will the Settlement be final?

    The Court has scheduled a final approval hearing for June 21, 2021 at 3:00 p.m This hearing will occur before the Hon. V. Raymond Swope at the Superior Court for the State of California, County of San Mateo, 400 County Center, Department 23, Redwood City, CA 94063. The final approval hearing may be rescheduled to a later time without further notice to you.

    You may, but do not have to, attend the Final Approval Hearing. At the hearing, the Court will decide whether to approve the Settlement, the requested award of attorneys’ fees and expenses, the service awards for Plaintiffs for prosecuting this litigation, and the costs of administering this Settlement.

    If you wish to attend the final approval hearing in person, please see the Court’s COVID-19 Order Number 11 and any future orders governing participation in Court proceedings by Class Members and the public (https://www.sanmateocourt.org/documents/court_news_and_notices/080520a.pdf).

    Please continue to monitor this website for updates and information on how to attend the Final Approval Hearing.

    After the Court rules on the final approval motion and either the time to appeal has expired or any appeal filed has been resolved in favor of the Settlement, the Settlement will become final. Once the Settlement is final, the initial $1,000 payments will be sent to the Class Members, and Class Members will have 180 days to submit claims documenting diagnoses and any other damages.

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  22. What dates should I be aware of?

    June 1, 2021
    Last day to file and postmark objections to the Settlement (including any requests to appear before the Court).

    June 1, 2021
    Last day to file and postmark requests for exclusion from the Class.

    June 1, 2021
    If you are receiving notice for the first time through the Supplemental Notice Program, last day to object to the disclosure of your personal information being provided to the Parties’ attorneys.

    June 21, 2021 at 3:00 p.m. (unless otherwise ordered by the Court)
    Final approval hearing at the Court.

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  23. I received a Belaire/disclosure notice, what is this?

    A Belaire Notice, also known as a disclosure objection, is a communication, via email or postcard, sent to you, giving you the chance to object to the disclosure of your information to the Parties’ attorneys in this class action. If you choose to object to the disclosure, then information such as your name, email address, mailing address, and dates of employment will not be provided to the Parties’ attorneys.

    The Parties’ attorneys in this class actions have agreed to use this information only for purposes of this lawsuit and have agreed not to disclose this information to anyone else.

    You will not be rewarded or penalized in any way by Facebook or Facebook’s Vendors based on your decision to allow or not allow your contact information to be given to Plaintiffs’ attorneys.

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  24. How do I object to the disclosure of my personal information?

    If you are receiving notice for the first time through the Supplemental Notice Program and do not want to share your information, including your name, email address, mailing address, and dates of employment with the Parties’ attorneys in this class action you may email the Settlement Administrator at info@contentmoderatorsettlement.com and state that you do not wish to disclose your personal information to the Parties’ attorneys. If you received a Belaire Notice postcard in the mail, you may also return a completed and signed copy of the prepaid, self-addressed disclosure objection as directed on the postcard. Your disclosure objection must be emailed or postmarked no later than June 1, 2021.

    Your decision to allow or not allow disclosure of your information will NOT affect your rights under the Settlement, including your rights to any relief the Settlement may provide.

    By filing a claim, there will be no retaliation against you by Facebook, nor will Facebook take the position that you have violated any non-disclosure agreement (NDA).

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  25. When and how can I submit a claim?

    Claim forms cannot be accepted at this time. You will be able to submit your claim 30 days after final approval of the Settlement is issued by the Court. Once claim forms are available you will have 180 days to submit your claim though this Settlement website or by mailing your completed claim form and supporting documentation to the Settlement Administrator at:

    Scola, et al. v. Facebook Settlement Administrator
    P.O. Box 3748
    Portland, OR 97208-3748.

    The final approval hearing is currently scheduled for June 21, 2021 at 3:00 p.m., but could be rescheduled by the Court at any time.

    Please check this Settlement website periodically for the most recent Court dates and deadlines.

    By filing a claim, there will be no retaliation against you by Facebook, nor will Facebook take the position that you have violated any non-disclosure agreement (NDA).

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  26. Where can I get a claim form?

    Claims forms will be emailed or mailed to you after final approval of the Settlement is issued by the Court. Electronic submittal and PDF claim forms will also be available on this Settlement website at that time.

    The final approval hearing is currently scheduled for June 21, 2021 at 3:00 p.m., but could be rescheduled by the Court at any time.

    Please check this Settlement website periodically for the most recent Court dates and deadlines.

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  27. What information do I need to provide with my claim form?

    You must submit reasonable documentation supporting your claim as specified in the Claim Form. The Claim Form goes over what is needed for each category. DO NOT SEND ORIGINAL DOCUMENTS. Keep a copy of all documents that you send to the Claims Administrator. Do not highlight any portion of the Claim Form or any supporting documents.

    If you submit a timely claim, the Claims Administrator may reach out to you for additional documentation if required.

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  28. What is the diagnosis verification form?

    A diagnosis verification form is a document that is completed by your medical provider attesting that the medical provider is a qualified medical provider, attesting that you meet the criteria for a qualifying diagnosis resulting in whole or in part from your work as content moderator for Facebook, and identifying your diagnosis or diagnoses.

    The diagnosis verification form should be completed and signed by a medical provider who is licensed by a U.S. State or territory to provide healthcare services and who is qualified to diagnose patients with all the disorders in the Diagnostic and Statistical Manual of Mental Disorders (“DSM-5”).

    If you already have a document from your medical provider that shows you received a qualifying diagnosis after you began your employment as a Content Moderator, you may submit that instead of a diagnosis verification form, however the Claims Administrator may reach out to you for additional documentation if required.

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  29. What is considered a qualifying diagnosis?

    In this matter a qualifying diagnosis includes one or more of the following: post-traumatic stress disorder, acute stress disorder, anxiety disorder, depression, or an unspecified trauma or stress-related disorder. If you have additional questions about any of these qualifying diagnoses, please consult with your physician.

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  30. How will I receive my payments?

    You may choose your preferred method of payment on your claim form or through the “Registration and Payment Election” page of this Settlement website. The methods of payment available to you for this Settlement are check, Venmo, direct deposit, or Paypal. If you are unsure which payment method you selected or would like to change your preferred method of payment please click the “Registration and Payment Election” page above to update your preferences.

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  31. When will I receive payment?

    The Court has scheduled final approval hearing for June 21, 2021, at 3:00 p.m., but this date could be rescheduled by the Court at any time. Payments to Class Members will be made only after the Court grants “final approval” of the Settlement and after any appeals are resolved.

    Once final approval is granted the initial $1,000 payments will be sent to the Class Members, and Class Members will have 180 days to submit claims documenting diagnoses and any other damages. Claims processing may take some time and may involve more than one payment to you. Please be patient and check the Settlement website periodically for important updates.

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  32. How do I update my contact information?

    You may update your mailing address, email address, or other contact information yourself at any time by visiting the “Registration and Payment Election” page of this Settlement website. You will need your Unique ID and PIN to log in. Your Unique ID and PIN are located on the top portion of your Settlement Notice either sent to you by U.S. Mail or by email.

    You may also update your contact information by calling the Settlement phone line at 1-855-917-3515 and speaking with an agent. Agents are available Monday-Friday 6:00 a.m. to 6:00 p.m. PST, except for recognized legal holidays.

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  33. I lost or never received a Unique ID or PIN, what do I do?

    You may request your Unique ID and PIN by calling the Settlement phone line at 1-855-917-3515 and speaking with an agent. Agents are available Monday-Friday 6:00 a.m. to 6:00 p.m. PST, except for recognized legal holidays.

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