1. When can I submit a claim for Medical Treatment Payments and “Other Damages”?/When is the Claim Filing Deadline?

    Claim filing is now open. The deadline to submit a complete Claim is March 14, 2022.

    You may submit an electronic claim on the website on the “Submit a Claim” page of the Settlement Website, or as an attachment by emailing info@contentmoderatorsettlement.com and including your full name, Unique ID, and Confirmation Number.

    If submitting a paper claim form, please clearly and legibly fill in all boxes with the required information, only write in the designated areas, and sign and date as required. Mail your completed paper claim form and Diagnosis Verification Form to the Settlement Administrator at:

    Scola, et al. v. Facebook
    Settlement Administrator
    P.O. Box 3748
    Portland, OR 97208-3748

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  2. Do I need a Diagnosis Verification Form when I submit my Claim?

    You may submit your Diagnosis Verification Form after you submit your Claim. The deadline is March 14, 2022.

    A valid claim requires a Diagnosis Verification Form attesting you meet the criteria for a Qualifying Diagnosis resulting in whole or in part from your work as a Content Moderator for Facebook. The Form must be signed by your qualified medical provider.

    If you already have a document from your medical provider showing you received a qualifying diagnosis after you began your employment as a Content Moderator, you may submit that instead of a Diagnosis Verification Form, however, the Claims Administrator may reach out to you for additional documentation if required.

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  3. Who can fill out the Diagnosis Verification Form?

    The Diagnosis Verification Form must be filled out by a U.S. licensed medical professional who is qualified to diagnosis patients with the diagnoses listed in the Form. The Form must clearly indicate which of the disorders listed the Class Member qualifies for and be signed and dated by the medical professional.

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  4. What should I write for my narrative?

    Your Other Damages narrative should clearly describe the connection between your work as a Content Moderator and the harm you are claiming. Your narrative should clearly, concisely, and thoughtfully provide a description of the damages you are claiming. Please use full sentences and proper punctuation.

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  5. What supporting documentation should I submit with my Claim?

    Your supporting documents should be clear, readable copies (not originals), as anything submitted will not be returned. Your supporting documentation should support the Other Damages you are claiming. For example, if you are claiming “Past Medical Expenses” please include as supporting documentation any receipts. If providing a scanned copy of a document, please verify that you are able to clearly identify the content of the document prior to submitting. DO NOT SEND VIDEOS OR PICTURES OF THE GRAPHIC OR OBJECTIONABLE MATERIAL YOU WERE EXPOSED TO AS A CONTENT MODERATOR. It is not beneficial for your claims determination to include pictures or videos of the content you were exposed to as a Content Moderator.

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  6. How many documents should I submit?

    Please only submit pertinent documents as related to your claim. DO NOT SEND VIDEOS OR PICTURES OF THE GRAPHIC OR OBJECTIONABLE MATERIAL YOU WERE EXPOSED TO AS A CONTENT MODERATOR. It is not beneficial for your claims determination to include pictures or videos of the content you were exposed to as a Content Moderator.

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  7. Can I submit additional supporting documentation after I submit my claim?

    Yes. Additional documentation can be submitted on the “Submit a Claim” page of the Settlement Website.

    You may submit your Diagnosis Verification Form and supporting documents on the Settlement website, by emailing documents@contentmoderatorsettlement.com, and including your full name, Unique ID, and Confirmation Number, or by mailing your completed claim form and supporting documentation to the Settlement Administrator at:

    Scola, et al. v. Facebook
    Settlement Administrator
    P.O. Box 3748
    Portland, OR 97208-3748

    DO NOT SEND VIDEOS OR PICTURES OF THE GRAPHIC OR OBJECTIONABLE MATERIAL YOU WERE EXPOSED TO AS A CONTENT MODERATOR. It is not beneficial for your claims determination to include pictures or videos of the content you were exposed to as a Content Moderator.

    The deadline for submitting claims, supporting documentation and the Diagnosis Verification Form is March 14, 2022.

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  8. Do I need my Unique ID and PIN to submit a claim?

    A Unique ID and PIN are preferred but not required to submit a claim. After clicking “Start Your Claim” on the “Submit a Claim” page, you can click “Start a New Claim” instead of providing your UniqueID and PIN. You can email the Settlement Administrator at info@contentmoderatorsettlement.com and request your Unique ID and PIN.

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  9. When will additional payments be sent out?

    Class Members have until the Claim submission deadline of March 14, 2022 to submit a Claim for Medical Treatment Payments or Other Damages Payments. After the Claim submission deadline, the Settlement Administrator will process the Claims. Medical Treatment Payments will be sent around May of 2022, followed by the Other Damages Payments in September of 2022.

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  10. I just received this check for $1,000, what do I do now?

    The $1000 payment may, but is not required to, be used for medical diagnostic screenings. The payment may be used at your discretion. Class Members have to submit Claims for additional monetary relief. The Settlement Website now contains a “Submit a Claim” page. Please read the instructions carefully for information on how to receive additional monetary relief.

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  11. How long will it take to receive my payment?

    Checks will be mailed to the address on file on distribution dates. PayPal or Venmo elections will receive payment the same or next business day. The direct deposit election will receive payment in one to three business days.

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  12. I have questions about my PayPal or Venmo account.

    To get help accessing your PayPal payment, please visit the PayPal help center at www.paypal.com/vc/smarthelp/home or call PayPal customer service at 1-888-221-1161.

    If you have any questions about your Venmo account, please visit the Venmo help center at help.venmo.com/hc/en-us or call Venmo customer service at 1-855-812-4430.

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